Refund policy
Once a product is worn and used it will not be eligible for Refund or exchange whatever the reason. If you do not agree with the terms of use, please send back the product for a refund immediately before you use.
Please contact support Email: Support@hadiaghaleb.com
you can return to our office
Alfa Egypt
2 Ibn Elwalid , 5th Floor , Dokki ,Giza, Egypt
Osama Hamad
+20100 8065508
HADIAGHALEB Brand guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to our office (we don’t collect from any place) and we will give you a refund of the price of the Goods (not including the shipping cost).
Fawry payment and Valu payment refund credit or gift card so you can exchange product.
Customer who refund once and buy again 2nd refund credit or gift card so customer can exchange product.
provided that:
*****For Pre-Order products , Sale Campaigns , Short full sets and Shorts Set is made specifically for the customer, we cannot provide refunds or exchanges due to the unique nature of these items being made to order.
**** customer who took more than 2 products can not refund more than 50% of the products and if 3 product can refund only one.
1. The Goods are returned to us unworn, does not touch customer skin ,unwashed with all labels, hygiene stickers and packaging intact(product should be in its plastic bag),with the 'Invoice' within 7 days of receipt of the Goods by you;
2. If the Goods are not returned to us within 7 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.(should be delivered within one month ) if return after one month or Postage show more than 7 days customer get 70% of the value as gift card.
3. If a customer has received a requested exchange for a product in a new size or color, they will no longer be eligible for any further exchanges or refunds for that particular item. Additionally, each item is only eligible for a single exchange or refund.
4. If product returned without plastic bag , or plastic bag damage there is penalty 10% of the value of the product. returned and any associated costs will be billed to the customer.
This Refund Policy for online only and does not apply for physical store.
For physical store We do not offer monetary refunds. Store credits will be issued for returned items.
Zipper Policy
At Hadia Ghaleb, we strive to provide high-quality swimwear that satisfies our customers' needs. We understand that zippers can occasionally malfunction or break due to various reasons. In order to ensure satisfaction and address any concerns related to zipper issues, we have implemented the following policy:
1. Customer Responsibility: It is the customer's responsibility to ensure they choose the appropriate size when purchasing swimwear. Buying a size smaller than recommended may place excessive stress on the zipper, increasing the risk of damage.
2. Proper Usage: We advise customers to be cautious while using the zippers on their swimwear, especially in sandy environments. Sand entering between the zipper teeth can cause resistance and, if excessive force is applied, may result in zipper breakage.
3. Zipper Replacement: If a customer experiences a broken zipper we will gladly provide a replacement zipper. The cost of the replacement zipper will be 50 AED plus shipping charge.
4. Zipper Repair: Alternatively, customers have the option to have their broken zipper fixed at a Hadia Ghaleb brand lab. The repairing cost is 100 AED plus shipping charge and this service ensures that the swimwear remains in optima condition.
We kindly request that customers understand their responsibility to care for the swimwear they have purchased and recognize that zipper issues can occasionally arise due to factors beyond our control. Nevertheless, we are committed to working with our customers to find a satisfactory solution.